Terms and Conditions

TABLE OF CONTENTS TERMS AND CONDITIONS

MODULE I.

  1. ELECTRONIC COMMUNICATIONS
  2. USE OF THE PARAPAQUETES.COM WEBSITE
  • YOUR RELATIONSHIP WITH PARAPAQUETES.COM
  1. PLATFORM
  2. USER INFORMATION
  3. INFORMATION ACCURACY
  • PATRIMONIAL MATTER
  • PROPERTY RIGHTS
  1. PROHIBITED USE
  2. TRADEMARKS
  3. PRIVACY POLICY

MODULE II.

  • DESCRIPTION OF THE PARAPACKAGE SERVICE
  • REGISTRATION IN PARAPACKAGES
  • EXCLUSION OF WARRANTIES
  1. PRODUCTS AND/OR SERVICES
  • MODIFICATIONS TO THE SERVICE AND/OR PRICES

MODULE III.

  • PAYMENT METHOD
  • PAYMENTS AND BILLING
  • INTERNATIONAL TAXES

MODULE IV.

  1. SHIPPING
  • LATE DEADLINES
  • DAMAGED MERCHANDISE
  • MERCHANDISE CHANGES POLICY
  • MERCHANDISE RETURN POLICY
  • ORDER CANCELLATION
  • WARRANTY

MODULE V

  • NOTIFICATIONS
  • APPLICABLE LAW
  • CONTROVERSIES
  • POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE
  • CONTACT INFORMATION

GENERAL INFORMATION

The following Terms and Conditions (hereinafter "the Terms") govern your use of this website and any content available on or through this website. These terms and conditions regulate the use of the SUMINISTROS PARA PAQUETES SA DE CV website, hereinafter “ParaPaquetes”. Please review the following guidelines carefully as they impact rights and responsibilities in the Act.

Supplies for Packages SA de CV , has address located at Monte Alto 157, 66368 Santa Catarina, NL

BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO THESE TERMS AND CONDITIONS AS IT APPLIES TO YOUR USE OF THE WEBSITE . If you do not agree with these terms and conditions, please do not use the ParaPackages.com website. If you have any questions regarding the terms and conditions, please write an email to contacto@parapaquetes.com

We may change the terms and conditions from time to time, at any time without notice, only by posting the changes on the website.

MODULE I

  1. ELECTRONIC COMMUNICATIONS

By visiting ParaPaquetes.com or sending us emails, you are communicating with the company electronically and you consent to receive electronic communications from us. We will communicate by email or the ParaPaquetes.com platform.

  1. USE OF THE PARAPAQUETES.COM WEBSITE

We operate the ParaPaquetes.com website to provide you with the best packaging supplies at the best price and quality.

  • YOUR RELATIONSHIP WITH PARAPAQUETES.COM

The use that you make of the ParaPaquetes website, as well as with its software and digital platform, will be exclusively to provide information and purchase of different products for your packages. ParaPaquetes offers its users an online platform, through which users can obtain information about products, costs and services that we handle.

ParaPaquetes is constantly innovating its platform/website, in order to offer the best possible experience to its users. You hereby acknowledge and agree that the content and nature of the service provided by ParaPackages may change from time to time without notice.

As part of this permanent innovation, you acknowledge and agree that ParaPackages may suspend, either permanently or temporarily, the service or any of the functions in it, for you or for users in general, at the discretion of ParaPackages and without prior notice. , you can stop your use of the services at any time you want.

You hereby acknowledge and agree that if ParaPaquetes disables access to your account, you may not be able to access the services, your account information, or your files or other content.

You acknowledge and agree that, although ParaPackages may not have set any limits on the number of transmissions to send or receive items through the Services or the amount of storage space available for the provision of the Services, ParaPackages is reserves the right to establish limits in this regard at any time and in its absolute discretion.

  1. USER INFORMATION

In the course of your use of the website and/or services made available to you on or through the website, you may be asked to provide us with certain personalized information, of which ParaPaquetes guarantees maximum protection to the information provided and that will only be used for the use of the platform in the relationship of ParaPaquetes.com with the user.

  1. INFORMATION ACCURACY

We are not responsible for information made available on this site if it is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

  • PATRIMONIAL MATTER

Unless specifically requested, we do not request or wish to receive any confidential, secret or proprietary information or other material from you through the website, by email or in any other way. Any information, creative works, demonstrations, ideas, suggestions, concepts, methods, systems, designs, plans, techniques, or other materials that you have sent or submitted to us (including, for example, without limitation, what you submit or send to our groups chat rooms, message boards and/or our blogs, or sent to us via email will be deemed non-confidential or secret and may be used by us in any manner consistent with the website). By submitting or sending us Submitted Materials, you (i) represent the legitimacy of the Submitted Materials, that no other person has any rights in them, and that any "moral rights" in the Submitted Materials have been waived, and (ii) you grant us royalty-free, unrestricted, worldwide, irrevocable, non-exclusive, fully transferable rights and licenses, which may be assigned and sublicensed, to use, copy, reproduce, modify, adapt, publish, translate, create works derived from distributing, executing, exhibiting and incorporating in other works any of the materials presented in any form, medium or technology not known or to be developed, including promotional and/or commercial purposes. We will not be responsible for retaining any material provided by you and we may delete or destroy any such submitted material at any time.

  • PROPERTY RIGHTS

ParaPaquetes is the exclusive owner of all rights, title, and interest in and to the website, all content (including, for example, audio, photographs, illustrations, graphics, other visual media, videos, copies, text, software), code , data and materials therein, the look and feel, the design and organization of the website and the compilation of the content, code, data and materials therein, including but not limited to any copyright, trademark, patent rights, database rights, moral rights, sui generis rights, and other intellectual property and proprietary rights thereof. Your use of the Website does not grant you ownership of any of the content, code, data or materials that you may access on or through the Website. All software and website content, including; HTML code, texts, animations, images, etc., as well as the trademarks, trade names and/or distinctive signs shown, are the property of ParaPaquetes or third parties and are protected by national and international intellectual and industrial property laws. Any use outside the website, including the reproduction, modification, distribution, transmission, republication, arrangement or representation of any elements of it, is strictly prohibited except with the express written consent of ParaPaquetes.com.

  1. PROHIBITED USE

Any distribution, publication or commercial or promotional exploitation of the website or any of the content, code, data or materials on the website, is strictly prohibited, unless you have received the prior written permission of authorized personnel of ParaPaquetes .com, or any other applicable rights holder. Except as expressly permitted in this agreement, you may not download, post, display, publish, copy, reproduce, distribute, transmit, modify, perform, broadcast, transfer, create derivative works of, sell or otherwise exploit any of the content, code, data, or materials on or available through the website. You further agree not to alter, edit, delete, remove or otherwise change the meaning or appearance of, or repurpose any of the content, code, data or materials on or available through the Website, including , without limitation, the alteration or removal of any trademark, registered trademark, logo, service mark, or any other proprietary content or proprietary rights notice. You acknowledge that you do not acquire any ownership rights by downloading any copyrighted material or through the Website. If you make any other use of the website or the content, code, data or materials found on or available through the website, other than as provided above, you may violate copyright laws. and other laws of the United Mexican States and other countries, as well as applicable laws and may be subject to legal liability for such unauthorized use.

  1. TRADEMARKS

The trademarks, logos, service marks, registered trademarks (hereinafter "trademarks"), displayed on the website or in the content available through the website are registered and unregistered trademarks of ParaPaquetes and others, and not may be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders and that may cause customer confusion or in any way that disparages or discredits their rights holders. All trademarks not owned by ParaPaquetes that appear on the Website or through the Website's services, if any, are the property of their respective owners. None of this content on the website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on the website without the written permission of ParaPaquetes.com or third parties that may be owners of said trademark. Your misuse of the Trademarks displayed on the Website or on or through any of the Website's services is strictly prohibited.

  1. PRIVACY POLICY

ParaPackages is concerned about the security and privacy of all its users. To obtain information about the data protection applied by ParaPaquetes and some other information about you, they are subject to the Privacy Policy of ParaPaquetes. For more information, consult the full document at the following address: https://ParaPaquetes.com/pages/politica-de-privacidad ParaPaquetes privacy policy specifies that you authorize the disclosure through ParaPaquetes, of a minimum of information personnel for the purpose of allowing carriers to contact each other. You understand that, through the use of the Services, you consent to the collection, use and disclosure of your information, only as permitted by the privacy policy, but without limitation to the transfer of this information to the United Mexican States or other countries. for storage, processing and use by ParaPaquetes in order to provide you with the service. For your part, you accept the use of your data in accordance with the privacy policies of ParaPaquetes.

MODULE II.

  • DESCRIPTION OF THE PARAPACKAGE SERVICE

ParaPaquetes provides users with an accessible and effective service where they can find information and various packaging supplies through its online store and/or ParaPaquetes.com web platform.

All information about the products contained on the ParaPackages website is provided for informational purposes only. Before using the products, always read the labels, warnings and instructions for use of the products to better satisfy your needs.

  • REGISTRATION IN PARAPACKAGES

In general, access to the website will be free, on the understanding that, to acquire the products through the page, it is not a mandatory requirement to create a User.

However, to have a purchase history within our website, you need to create a User with reliable and correct information where this will allow you to have an account with ParaPaquetes.

The user guarantees the veracity of the previous statement, as well as all the registration data provided to ParaPaquetes and is responsible for keeping them completely updated for the duration of their condition. In any case, the user will be solely responsible for the false or inaccurate statements made and the damage caused to ParaPaquetes or third parties by the information provided.

ParaPackages reserves the right to deny registration on the website. This refusal will not entitle you to any compensation.

The user is obliged to notify ParaPaquetes immediately and by the appropriate and reliable means, of any unauthorized use of his account, as well as the entry by unauthorized third parties to it. It is clarified that the sale or transfer is prohibited.

  • EXCLUSION OF WARRANTIES

Access to the website does not imply any type of guarantee regarding the quality, veracity, accuracy, legality, timeliness or validity, as well as the usefulness or suitability for any purpose of whoever accesses them. Both access to the website and the use that may be made of the information and content included in it or that is accessible from it, is carried out under the sole responsibility of the User.

  1. PRODUCTS AND/OR SERVICES

ParaPackages provides products and/or services that are available exclusively online through its website. These products or services may have limited quantities and are subject to return and/or exchange in accordance with our return policy only.

ParaPackages displays a range of colors in its online products as accurately as possible, therefore, we cannot guarantee and/or be responsible for the exact display of any color on your computer monitor and/or mobile device.

  • PRICES AND MODIFICATIONS TO THE SERVICE AND/OR PRODUCTS.

The services and prices of the products published within the ParaPaquetes web platform may change at any time without notice, either permanently or temporarily. All prices are subject to change due to specifications, quantities, raw materials, production cost, among other considerations. The prices in force at the beginning of the order will apply. The prices include VAT. If there are any additional charges, they will also be mentioned on the website.

MODULE III

  • PAYMENT METHOD

The User may make payments for the products selected by payment processors, such as: CONEKTA, MERCADO PAGO, PAYPAL, AMAZON, BANK TRANSFER and SALDO ENVIA. In the understanding that the commissions generated by any of these payment processors will be at the account, cost and payment only of the User. In the understanding that, under no circumstances will ParaPaquetes be responsible for the payment of these services.

"Send Balance" shall be understood as the amount that each client has in the account registered within the ParaPaquetes.com platform to be able to enjoy and use its services within the platform. In the understanding that, the Client accepts the reduction of the "Send Balance" automatically and in the event that he does not have enough "Send Balance" to cover the amount to be paid on the ParaPaquetes.com page, it will not be charged.

  • PAYMENTS AND BILLING

The User acknowledges and agrees to make the instant payment of the messaging and parcel services to ParaPaquetes in national currency, it is made through the payment processing systems owned by third parties.

The User is responsible for generating his corresponding invoice, from the date of his purchase, the User will have a term of 15 (fifteen) business days to be able to make his invoice through the main menu of the web page in the section of "Billing". To bill your purchase you need to enter your order number (#XXXX), and the total amount of the purchase without cents.

  • INTERNATIONAL TAXES

ParaPaquetes has national and international shipments, for the latter, it should be considered that the customs of the destination country may impose customs fees, import duties, taxes and other charges on international orders, as appropriate. The additional taxes mentioned in advance, which are required for customs controls, are the responsibility of the client and the recipient, these are independent of ParaPaquetes.

MODULE IV.

  1. SHIPPING

We will coordinate the shipment and delivery of your purchased products to the address stipulated in the purchase process. Deliveries will be made only through logistics providers, so delivery times and days cannot be guaranteed.

For the generation of the shipment, the User will select one of the available parcels according to their Postal Code.

  • LATE DEADLINES

ParaPackages is exempt from liability for delays in shipments. Title and risk of loss and damage pass to you when the products are delivered, so the risk inherent in shipping the products will not be assumed by ParaPackages.

  • DAMAGED MERCHANDISE

Damaged merchandise will be understood as the products that the User receives at home and are found to be imperfect, broken, defect, alteration and/or injury. ParaPaquetes will be responsible for said merchandise only if it has suffered any damage within the warehouse, at no time will ParaPaquetes be responsible as a consequence of the carrier or any other governmental means because it is a review by authorities on federal roads, such as roads and transport, etc.

In the event where the User receives damaged merchandise, he must follow the following steps:

  1. The User must report the damaged merchandise to the email contacto@ParaPaquetes.com within 24 (twenty-four) consecutive hours of receipt, accompanied by photos of the product and proof of payment as evidence.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to respond to carry out an analysis.
  3. In the event that the product is actually damaged due to ParaPaquetes warehouse causes or is considered a defective part, ParaPaquetes will be responsible for the new shipment of the merchandise purchased by the User to the address initially provided within a term of 10 (ten ) business days.

 

  • MERCHANDISE EXCHANGE POLICIES

In the event where the User wishes to make a change of merchandise, ParaPaquetes accepts the change of its products during the 30 (thirty) days after its purchase as long as the product is in good working order and without obvious damage due to misuse. . The changes apply to all products except for (i) printers, (ii) thermal rolls and (iii) personalized products.

In the understanding that the exchange must be for pieces of equal or greater price, if there is an amount in favor of the User, this must be used for his next purchase or for the shipment of his packages.

The process for merchandise changes will be as follows:

  1. The User must communicate his desire to change the merchandise through an email to contacto@ParaPaquetes.com attaching proof of payment and the merchandise for which he wants to make the change.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to respond.
  3. The change will be made through a "Return Guide" to the ParaPaquetes facilities, said guide will be provided by ParaPaquetes through the mail where the payment responsibility will be solely the User.
  4. Upon receiving the package at the facilities, ParaPaquetes will have 48 (forty-eight) hours to notify the customer of receipt and be able to generate a new purchase order within 10 (ten) business days where the payment of the merchandise and guides will be the responsibility. of the User.

Merchandise changes do not apply in the following cases:

  1. If the product is in poor condition, abused, with damage and/or alterations to the product.
  2. If the product shows obvious signs of use.
  3. If the products are (i) printers, (ii) thermal rolls and (iii) personalized products.

 

  • MERCHANDISE RETURN POLICIES

In the event that the User is not satisfied with the purchase made in ParaPaquetes, they may return the Products within 30 (thirty) calendar days, from the date of purchase. In the understanding that ParaPaquetes will carry out the "Return Guide" and the shipping costs will be borne by the User. Merchandise returns apply to all products except (i) printers, (ii) thermal rolls and (iii) personalized products.

The User must follow the following steps:

  1. The User must report the return to the email contacto@ParaPaquetes.com within 24 (twenty-four) consecutive hours of receipt, accompanied by photos of the product and proof of payment as evidence.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to respond.
  3. In order for the report to be approved, ParaPaquetes will carry out a Return Guide where the cost will be the responsibility of the User.
  4. The User must send the request for reimbursement granted by ParaPaquetes, INE of the holder of the ParaPaquetes account and Invoice stamped not postdated in the name of the account holder user.
  5. The refund will be made within a term of 20 (twenty) business days. In the understanding that the shipping costs generated by the return of the User's merchandise will not be reimbursed by ParaPaquetes, only the total amount of the products purchased.

If the User receives the package with an error in quantity and/or size, ParaPaquetes will be responsible for sending the correct products to the address provided by the User, leaving the latter exempt from any payment.

Merchandise changes do not apply in the following cases:

  1. If the product is in poor condition, abused, with damage and/or alterations to the product.
  2. If the product shows obvious signs of use.
  3. If the products are (i) printers, (ii) thermal rolls and (iii) personalized products.

 

  • ORDER CANCELLATION

ParaPaquetes allows the cancellation of the order through its web platform. The cancellation of an order will only be processed if you have not started the shipping process and/or 3 (three) hours after having generated the purchase on our platform, whichever comes first.

To request the cancellation of your order, you must follow the following steps:

  1. Enter our web platform, order details and click on cancel the order.
  2. Or, through the email contacto@ParaPaquetes.com that can advise you on the return process.
  3. Once the cancellation is requested, the shipping status of your package will be validated. You will receive an email confirming the cancellation within a period of 24 (twenty-four) hours.

 

  • WARRANTY

The manufacturers of the products certify that their products are free from any manufacturing defect when properly used, installed and operated in accordance with their specifications. The warranty period for a product will be 30 (thirty) days from the date of purchase. If the Product Warranty is applied, ParaPaquetes will replace the product with an equal or recent model with the same technical specifications as the damaged product. Shipping costs will be covered by ParaPaquetes.

The process to apply the guarantee will be as follows:

  1. The User must claim the guarantee by email at contacto@ParaPaquetes.com within a term of 30 (thirty) days from the date of purchase, accompanied by photos of the product and proof of payment as evidence.
  2. ParaPaquetes will have 48 (forty-eight) hours after the User's report to respond to carry out an analysis.
  3. ParaPaquetes will be responsible for shipping costs to the address that the User initially provided and the new product will be shipped within 10 (ten) business days.

The product warranty does not apply in the following cases:

  1. If the product is in poor condition, abused, with damage and/or alterations to the product.
  2. If the product shows obvious signs of use.
  3. When the equipment or parts are given a use other than the conditions of their original design.
  4. That the product suffers any damage as a result of loading, unloading, transfer and delivery maneuvers, when these are not carried out by ParaPaquetes.
  5. When the malfunction is the reason for not having carried out the maintenance ordered by ParaPaquetes.

MODULE V

  • NOTIFICATIONS

For the purposes of making timely notifications, ParaPaquetes designates as the contact address the one specified as its own in the stipulated at the beginning of these terms and conditions. The email provided by the User during the registration process and/or filling in information on the website, will be used by ParaPaquetes for the purpose of notifying the User from the moment of product purchase until customer satisfaction. The User is obliged to keep the data that is referenced in this clause for the purposes of notifications duly updated. All Notifications made by ParaPaquetes to the User will be considered validly made if they have been made using the correct and precise data, through the aforementioned means. ParaPackages is not responsible for any damage that may be caused by the User's violation of his obligation to keep his contact data updated.

  • APPLICABLE LAW

By visiting ParaPaquetes, you agree that the laws of the United Mexican States, regardless of your domicile and conflicts of laws, will govern these terms and conditions, as well as any controversy of any kind that may arise between the User and ParaPaquetes.

  • CONTROVERSIES

Any dispute related in any way to your visit to ParaPackages.com will be submitted to alternative dispute resolution methods, with the exception that, to the extent that you, in any way, have violated, threatened to violate the rights of intellectual property of ParaPaquetes.com, ParaPaquetes may request precautionary measures or other type of reparation before the State or Federal court in the State of Nuevo León and, you agree to submit to the exclusive jurisdiction and venue of said courts.

  • POLICIES, MODIFICATION AND SEVERABILITY OF THE WEBSITE

You need to review our policies posted on this website. These policies will also govern your visit to any platform in connection with ParaPaquetes. We reserve the right to make changes to our website, policies and these terms and conditions at any time. In the event that any of the stipulations prove to be invalid, null or for any reason unenforceable, such condition will be considered separate from the validity and applicability of any of the other conditions.

  • CONTACT INFORMATION

Questions about the Terms and Conditions of Service should be sent to contacto@parapaquetes.com .

ONCE READ THE PRESENT TERMS AND CONDITIONS, I ACCEPT THEIR TRUTH AND LEGITIMATION AND I ACCEPT THE GUIDELINES BY WHICH THE COMMERCIAL RELATIONSHIP WILL BE GOVERNED

 

 

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