General doubts

Our main offices are located in Monterrey, Nuevo León, Mexico and our warehouses are located in Santa Catarina, Mexico and Laredo, Texas.

Our mainwarehouse is located at Monte Alto 157, 66368 Santa Catarina, NL You can find us on Google Maps as: Para Paquetes IT IS NOT A PHYSICAL STORE, but orders previously placed in our online store can be collected in our warehouse.

No , we do not have a physical store, the products have the option of being picked up at our warehouse at no additional cost, but we are dedicated to 100% home delivery.

We offer shipping and packaging supplies for ecommerce and fulfillment businesses. We offer products such as poly mailers, shipping boxes, bubble mailers, packing list envelopes and many more products. You can learn more about them in our online store.


Yes , we have regional, national and international shipments. The shipping cost varies depending on the volume and weight of the product, it is calculated on the payment screen by adding your address information. At this time we have free shipping on purchases over $100 USD in poly mailers, bubble mailers and packing lists. Orders are made directly through our online store.

Most of our products are available for immediate delivery, home delivery varies from 2 to 5 business days depending on the package selected.

Yes , most of our products have the option to customize when making the purchase in our online store. Delivery time is 12-15 business days.

The premium poly mailers are of better quality, the matte finish and the strip
self-adhesive is thicker. Although it can be confusing because of the difference in price between premium poly mailers and poly mailers , premium poly mailers are of better quality and are the ones we recommend the most.

This is due to the efficiency in manufacturing the product. The manufacturing process of Premium Poly Mailers is more efficient and therefore
prices can be cheaper. Without a doubt, premium shipping bags are the best shipping bag option we currently offer.

To set up your Dymo LabelWriter 4XL printer on Windows PC, click here and follow the instructions to the end.

To configure your Dymo LabelWriter 4XL printer on Mac click here and follow the instructions
until the end.

To be able to print the waybills on the full label,
follow the next steps:
1. Go to
2. Sign in.
3. Click on the settings button located at the bottom
top right of the screen.
4. Click on "View Settings"
5. Under the "Print Type" section, select "PDF STOCK_4X6" in the packages you use.
6. Click on "Save Data".

Make sure that before printing, the format meets the following specifications, especially those circled in red.

To be able to print the shipping guides on the complete label, click here and follow the steps in this video.

Labels used by the Dymo LabelWriter 4XL printer are 4 x 6 inches. You can find our compatible rolls by clicking here.

To know the perfect measure you can use a tape measure and
measure your product. Remember to take the measurements of length, width and height taking into account that it will be inside measurements of the box.

Of course! If you need to have boxes made with the exact measurements, please contact us by clicking here .

You can use the following link to issue the invoice during the month of purchase, with your order number and the amount of your purchase without cents:

Link: .

Follow the next steps:

1. Ship the material back to our warehouse.
2. Once the material is received, the reimbursement for the cost of the material is processed. 3. Make the purchase for the correct product.

If you wish, we can support you with the return shiping label at a cost.


The shipping cost depends on the volume and weight of the product, it is calculated on the payment screen at checkout at the time of completing your purchase, at this time we have free shipping on purchases over $100 USD in poly mailers, bubble mailers and packing list envelopes.

If you made a purchase and want to cancel your order, send us an email through the contact page. To go to the contact page click here.


We have several payment methods listed below:
1. Credit/debit card
2. PayPal
3. Payment in OXXO PAY with cash
4. balance
5. Electronic transfer via SPEI STP

If your payment was declined and you do not know the reason, it has most likely been rejected by the Conekta Anti-Fraud System. Some of the reasons why payments are declined are the following:

1. A user tried to make many purchases within a very short time

2. The user used a card that is associated with previous charges with chargebacks

3. The name, email and phone appear to be legitimate

4. Address, if included, is residential and not a business address

5. The products purchased are of a credible quantity

6. The purchase amount is equal to or less than the company's average purchase amount

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